Terms of Service

Effective Date: 7/1/2026

Last Updated: 7/7/2026

These Terms of Service govern your use of theorganizationaltruthgap.com, including any content, resources, forms, materials, services, consultations, diagnostics, briefings, digital products, memberships, or other offerings made available through this website.

By using this website, you agree to these Terms of Service. If you do not agree, please do not use the website.

1. Business Information

Business Name: The Organizational Truth Gap™

Website: theorganizationaltruthgap.com

Business Address: Wesley Chapel, FL 33543

Country: United States of America

State/Province: Florida

Contact Email: [email protected]

2. Services Offered

The Organizational Truth Gap provides advisory, diagnostic, educational, and thought-leadership services related to healthcare leadership, governance, organizational performance, executive decision-making, transformation, and information-flow risk.

Services may include:

Private board briefings
Executive advisory services
The Organizational Truth Gap™ Diagnostic
Board Brief Diagnostic
Enterprise Diagnostic
PE/Investor Diligence Diagnostic
Speaking engagements
Workshops or presentations
Digital resources
Articles, reports, frameworks, or downloadable materials
Other advisory services as agreed in writing

Specific services, scope, timelines, deliverables, fees, and terms will be outlined in a separate written agreement, proposal, statement of work, or engagement letter.

3. No Medical, Legal, Financial, or Investment Advice

The information on this website is provided for general educational, informational, and advisory purposes only.

Nothing on this website creates a physician-patient relationship, attorney-client relationship, financial advisor-client relationship, investment advisor relationship, or fiduciary relationship.

The content and services provided by The Organizational Truth Gap do not constitute medical advice, legal advice, financial advice, tax advice, investment advice, or a guarantee of organizational, clinical, operational, financial, or investment outcomes.

Clients and website visitors should consult their own licensed professionals, counsel, advisors, clinicians, accountants, or other qualified experts before making decisions that require professional advice.

4. Website Use

You agree to use this website only for lawful purposes.

You may not:

Use the website in a way that violates any law or regulation
Attempt to gain unauthorized access to the website or related systems
Copy, scrape, reproduce, or exploit website content without permission\
Upload or transmit malicious code, spam, or harmful material
Misrepresent your identity or affiliation\
Use the website to submit confidential, protected, or sensitive information unless specifically authorized through an approved secure process
Interfere with the website’s operation or security

5. Confidential or Sensitive Information

Please do not submit protected health information, patient information, confidential board materials, transaction documents, employee records, proprietary business information, or other sensitive information through a general website form.

If sensitive information is needed for an engagement, it should only be shared through an approved secure process and subject to the appropriate written agreements.

6. Engagements and Client Relationships

Submitting a contact form, booking a call, downloading a resource, or communicating with The Organizational Truth Gap does not create a client relationship.

A client relationship is formed only when both parties sign a written agreement, proposal, statement of work, or engagement letter.

The Organizational Truth Gap reserves the right to decline any inquiry, engagement, project, or client relationship at its discretion.

7. Payment Terms

Payment terms for services will be outlined in a written proposal, invoice, engagement letter, statement of work, or contract.

Payment details may include:

Service fees
Deposit or retainer requirements
Payment schedule
Accepted payment methods
Late payment terms
Cancellation terms
Refund terms
Expenses, travel, or third-party costs

Accepted Payment Methods: all payment methods accepted in the U.S.A.

Payment Processor: N/A

Unless otherwise stated in writing, all fees must be paid according to the terms listed on the invoice or agreement.

8. Refunds and Cancellations

Refunds, cancellations, and rescheduling terms are governed by the applicable engagement agreement and the Refund Policy posted on this website.

If there is a conflict between the Refund Policy and a signed written agreement, the signed agreement will control unless prohibited by applicable law.

9. Memberships or Subscriptions

If memberships, subscriptions, recurring payments, or digital access products are offered, the applicable terms will be stated at the point of purchase or enrollment.

Those terms may include:

Billing frequency
Subscription start date
Renewal terms
Cancellation process
Refund eligibility
Access period
Payment failure consequences
Membership rules

Memberships / Subscriptions Offered: “Not currently offered”

10. Intellectual Property

All content on this website is owned by or licensed to The Organizational Truth Gap, unless otherwise stated.

This includes:

The Organizational Truth Gap™
Frameworks
Methodologies
Reports
Articles
Website copy
Graphics
Logos
Diagrams
Downloadable materials
Presentations
Videos
Audio content
Training materials
Diagnostic concepts
Service names
Original terminology

You may not copy, reproduce, distribute, modify, sell, publish, repurpose, or create derivative works from this content without written permission.

Limited personal or internal business use may be permitted only where expressly authorized.

11. Trademarks

The Organizational Truth Gap™, related names, service titles, graphics, taglines, and associated brand assets may be trademarks, service marks, or proprietary brand identifiers.

Nothing on this website grants permission to use these marks without prior written consent.

12. Testimonials and Results

Testimonials, comments, endorsements, case examples, or client statements shown on this website are provided for informational purposes only.

They do not guarantee that current or future clients will achieve the same or similar results.

Results vary based on organization size, scope, leadership participation, access, complexity, implementation, market conditions, and other factors.

13. No Guarantees

The Organixational Truth Gap may provide diagnostic findings, advisory recommendations, strategic insights, frameworks, briefings, or executive guidance.

However, The Organizational Truth Gap™ does not guarantee:

Financial improvement
Operational improvement
Clinical outcomes
Investment returns
Regulatory outcomes
Board decisions
Management decisions
Organizational performance
Specific business results
Successful implementation of recommendations

Clients remain responsible for their own decisions, actions, implementation, governance, compliance, and outcomes.

14. Third-Party Links

This website may include links to third-party websites, tools, platforms, articles, resources, or services.

The Organizational Truth gap is not responsible for the content, security, accuracy, privacy practices, or policies of third-party websites.

Use third-party links at your own discretion.

15. Limitation of Liability

To the fullest extent permitted by applicable law, The Organizational Truth Gap, its owners, officers, employees, contractors, advisors, affiliates, and representatives will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of this website, services, content, or materials.

This includes, but is not limited to, loss of profits, loss of revenue, loss of business opportunity, loss of data, reputational harm, operational disruption, or investment loss.

Limitation of Liability Amount: signed agreement over $100,000

Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless The Organizational Truth Gap, its owners, officers, employees, contractors, advisors, affiliates, and representatives from any claims, damages, liabilities, costs, or expenses arising from:

Your use of the website
Your violation of these Terms
Your violation of any law or regulation
Your submission of inaccurate, confidential, sensitive, or unauthorized information
Your misuse of website content or intellectual property

17. Availability and Changes to the Website

We may update, modify, suspend, or discontinue any part of the website, content, services, or resources at any time without notice.

We do not guarantee that the website will always be available, error-free, secure, or uninterrupted.

18. Governing Law

Any disputes will be handled in the courts or dispute resolution forum located in unless otherwise required by applicable law or agreed in writing.

19. Dispute Resolution

Any dispute arising from these Terms, the website, or services may be subject to:

Dispute process, such as negotiation

20. Updates to These Terms

We may update these Terms from time to time.

When updates are made, the “Last Updated” date will be revised. Continued use of the website after updates are posted means you accept the revised Terms.

21. Contact Information

For questions about these Terms, contact:

The Organizational Truth Gap

Email: [email protected]

Address: Wesley Chapel, FL 33543

Website: theorganizationaltruthgap.com

Helping healthcare boards, CEOs, and investors close the gap between leadership perception and operational reality so every critical decision is grounded in organizational truth.